Terms of service
OFF THE FLOOR — TERMS AND CONDITIONS
WELCOME TO OFF THE FLOOR
These Terms and Conditions outline the rules and guidelines for purchasing from Off The Floor (“we,” “us,” or “our”).
By placing an order through our website or in-store, you agree to the following terms.
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OUR PROMISE
Integrity & Reliability: Every product in our range is selected with care and backed by our commitment to standards, honesty, and accountability.
Value: “Affordable excellence” is not a slogan—it is the principle that guides every product we source and every price we set.
Customer Focus: We priorities responsiveness, trust, and long-term relationships with every customer we serve.
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VISION & MISSION
Off The Floor strives to be a trusted brand in the everyday-essentials market.
Our mission is to empower individuals and families to equip their homes with quality goods that support daily living—without unnecessary overhead.
We aim to build lasting partnerships with customers, suppliers, and stakeholders through transparency, consistency, and dedicated service.
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1. PRODUCTS SOLD “VOETSTOOTS” (AS-IS)
All items are sold voetstoots—meaning “as is.”
Although our items are new, they are sold in the condition displayed and described on our website or in store.
We take care to provide accurate product images and descriptions. By completing your purchase, you acknowledge and accept the product as presented.
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2. CUSTOMER INSPECTION & ELECTRONICS CHECK
To ensure full satisfaction and safety:
General Items
Customers are encouraged to thoroughly inspect all products before purchasing or collecting. This includes checking for color, size, condition, and suitability.
Electronic Units
For safety and functionality, all electronic items must be tested in-store before leaving the premises.
Once the item has been taken from the store or collected, the condition is considered accepted by the customer.
This step protects both the customer and Off The Floor by confirming that the item is in proper working condition at the time of purchase.
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3. ORDERS AND PAYMENTS
Orders can be placed online or in store.
Online Orders
• Payments may be made via EFT (Electronic Funds Transfer).
• Proof of payment may be sent to us, but items will only be released once payment reflects in our bank account.
• No goods will be reserved or dispatched until payment has cleared.
In-Store Purchases
• We offer secure payment facilities in-store.
• Payment must be made in full before collection or delivery.
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4. DELIVERY ARRANGEMENTS
Delivery is not included in product prices.
Delivery will be arranged separately once your order is confirmed.
Courier fees depend on the size, weight, and destination of the item.
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5. OWNERSHIP AND RISK
Ownership transfers to you once full payment has been received.
Risk of loss or damage passes to you once the item is collected by you or the appointed courier.
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6. REFUNDS AND RETURNS
Because items are sold voetstoots (as-is), refunds and returns are not accepted, except when:
• an incorrect item was supplied, or
• an error occurred on our part. ( PLEASE REMOVE THIS BULLET POINT )
Refer to our Refund & Returns Policy for more details.
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7. CONTACT INFORMATION
For any questions or assistance, please contact us at: