Rug Care
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A quality rug is an investment in your home. Whether you've chosen a wool, cotton, jute, polyester or indoor/outdoor rug, proper care will help preserve its appearance, comfort and longevity.
Rotate Your Rug
Rotate your rug every 4–6 months to ensure even wear and minimise fading from direct sunlight.
Vacuum Regularly
- Vacuum once or twice a week (more often in high-traffic areas).
- Use suction only on delicate or handwoven rugs.
- Avoid aggressive rotating brush heads on natural fibres.
Protect from Sunlight
Limit prolonged exposure to direct sunlight by rotating your rug regularly or using curtains and blinds where possible.
Use a Rug Underlay
A quality underlay helps prevent slipping, protects your flooring, reduces wear and extends the life of your rug.
New Rug Shedding
Light shedding is normal with new wool and hand-tufted rugs and will reduce over time. Do not pull loose fibres—carefully trim them with scissors if needed.
Spills & Stain Care
If a spill occurs:
- Blot immediately with a clean, dry white cloth.
- Never rub the stain.
- Work from the outside towards the centre.
- Allow the rug to dry completely.
For stubborn stains, we recommend using a professional rug cleaning specialist.
Rug Care by Material
Wool Rugs
- Vacuum regularly.
- Expect light shedding initially.
- Blot spills immediately.
- Avoid excessive moisture.
Cotton Rugs
- Vacuum regularly.
- Spot clean with mild detergent.
- Avoid soaking and allow to dry completely.
Jute Rugs
- Vacuum using suction only.
- Keep dry.
- Avoid steam cleaning and excessive moisture.
Wool & Jute Blend Rugs
- Vacuum regularly.
- Minimise moisture.
- Clean spills immediately.
- Professional cleaning is recommended when required.
Polyester Rugs
- Vacuum frequently.
- Spot clean with mild soap and water.
- Dry thoroughly before use.
Indoor & Outdoor Rugs
- Vacuum or shake out regularly.
- Wash with clean water and mild detergent.
- Allow to dry completely.
- Store indoors during extended wet weather.
Furniture Placement
Heavy furniture may leave temporary indentations.
- Rotate furniture where possible.
- Gently brush fibres back into place.
- Allow time for the pile to recover naturally.
Professional Cleaning
Professional cleaning is recommended every 12–24 months, or more frequently in homes with children, pets or heavy foot traffic.
Important Information
Natural fibre and handcrafted rugs may feature slight variations in colour, texture or weave. These are natural characteristics of the product and not manufacturing defects.
Care Disclaimer
These recommendations are intended as general care guidelines. Off The Floor cannot accept responsibility for damage caused by improper cleaning methods, unsuitable products or third-party cleaning services. Always test cleaning solutions on an inconspicuous area first and consult a professional for difficult stains.
Designed to Last
Thoughtful care will ensure your Off The Floor rug continues to offer lasting comfort, enduring quality and timeless style for years to come.